rising Privacy Policy
This page describes what we collect when you use rising and how we keep that data protected. We at rising are committed to transparent data handling and compliance with applicable regulations. When you open an account, place predictions on Liga 1 or Piala AFF, play our live casino tables, or use any feature on rising, we collect certain information to verify your identity, process your transactions, and improve our service.
Our rising privacy practices centre on protecting your personal information from unauthorised access and ensuring you understand how we use it. We collect only the data necessary to operate our platform, comply with applicable law, and provide customer support. We do not sell your information to third parties, and we encrypt sensitive data to prevent interception.
We outline below what we collect, how we use it, how long we keep it, and your rights regarding your data on rising. If you have questions about our privacy practices, our support team can assist you in English.
What We Collect on rising
We collect information in several categories when you use rising. Your identity information includes your full name, date of birth, national ID number, phone number, and email address. We require this data during account signup and verification to confirm your identity and ensure you are accessing rising from a jurisdiction where our services are permitted.
We collect account information when you use rising, including your username, password (encrypted), security questions, and two-factor authentication settings. We store your account balance, prediction history, and withdrawal requests in our rising database. This information allows us to process your entries, calculate payouts, and provide customer support.
Payment information is collected when you link DANA, e-wallet, mobile banking, local payment, or a bank account (online payment, e-wallet, mobile banking, local payment) to your rising account. We store only a tokenized reference to your payment method; we do not store your full account details or card numbers in plain text. When you deposit or request a withdrawal, we record the amount, date, and payment method used for compliance and dispute resolution.
We collect technical information automatically when you access rising. This includes your IP address, browser type, device model, operating system, and pages visited on our platform. We use this data to detect fraud, improve our rising service, and ensure system security. Our servers may be located outside your jurisdiction; we encrypt all data in transit and at rest.
How We Use Your Data on rising
We use your data on rising for several essential purposes. We verify your identity to comply with Know Your Customer (KYC) regulations and prevent fraud and money laundering. Your identity information is checked against government databases and international sanction lists. We retain KYC documents for the period required by applicable law.
We process your payments using your payment information and stored payment method references. When you request a withdrawal from rising, our system reviews your account activity and identity to ensure the request is legitimate. This verification protects your account from unauthorised withdrawals. We may contact you by phone or email during this process if we need additional information.
We use your email and phone number to send you account notifications, promotional updates, and customer support responses. You can manage your notification preferences in your rising account settings. We will not send marketing emails without your consent, and you can unsubscribe from promotional messages at any time.
We analyse technical and account data to improve rising's performance and security. We track error rates, payment processing times, and user behaviour patterns to identify issues and optimise our platform. This analysis is performed on aggregated, non-identifying data whenever possible.
Data Retention and Third-Party Processors on rising
We retain your data on rising for as long as your account is active and for a period after closure as required by law. KYC documents are typically retained for five years. Payment records are kept for seven years for tax and compliance purposes. You can request deletion of your account at any time; we will securely erase your personal data after the retention period expires, subject to legal requirements.
We use third-party processors to operate rising. Our payment gateway partners process your online payment, e-wallet, mobile banking, and bank transfer requests. Our live casino and slot game partners provide game feeds and results. Our cloud hosting provider stores our servers and databases. All third-party processors are contractually obligated to protect your data and comply with the same privacy standards we maintain.
- Payment processors
- We use certified payment gateways to process deposits and withdrawals. These partners handle only tokenized references to your payment method, not your full account details.
- Game providers
- Our live casino and slot partners supply game content and manage result settlement. They receive only your account ID and stake information, not your personal details.
- Cloud hosting
- Our servers are hosted by a certified provider with data centres in multiple regions. All data is encrypted in transit and at rest on these servers.
Your Rights and Data Security on rising
You have rights regarding your data on rising. You can access, review, and download your personal information by logging into your account or contacting our support team. You can request correction of any inaccurate data. You can request deletion of your account and associated data, subject to legal retention requirements.
We encrypt all data transmitted between your device and rising using industry-standard SSL protocols. Your password is hashed and stored securely; we do not store passwords in plain text. We recommend enabling two-factor authentication on your rising account for additional security. When 2FA is active, accessing sensitive features requires a verification code in addition to your password.
We maintain administrative, technical, and physical safeguards to protect your data from unauthorised access, alteration, and destruction. Our rising team undergoes regular security training. We monitor our systems for intrusions and respond to any security incidents promptly. If we discover a data breach, we will notify affected members and relevant authorities as required by law.
Members across Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same privacy protections on rising. We do not offer region-specific data handling or differentiated privacy terms. All users are treated equally under our privacy policy.
Cookies and Tracking on rising
We use cookies on rising to maintain your login session and remember your account preferences. These cookies expire when you log out or after a period of inactivity. We do not use cookies to track your behaviour across other websites or sell your browsing data to advertisers.
You can disable cookies in your browser settings; however, disabling cookies may affect your ability to use rising. We do not respond to "Do Not Track" signals because we do not track users across the internet.
Contact Us About Your Data on rising
If you have questions about how we handle your data on rising, contact our support team in English through email or in-app messaging. We will respond to data access requests and privacy inquiries within a reasonable timeframe. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe we have not complied with applicable privacy law.
This privacy policy applies to all members who use rising, regardless of their location. We may update this policy to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our platform.